Our Commitment to Your Satisfaction

At LinguaStep, we are confident in the quality of our language courses and are committed to your success. We offer a comprehensive refund policy to ensure you feel secure in your investment.

180-Day “No Questions Asked” Refund Policy

We offer a 180-day money-back guarantee for the following course formats:

• Live Online Lessons (via Zoom): All courses that include live, instructor-led sessions conducted over Zoom.
• Day-to-Day Payment Structures: Any course paid for on a recurring or installment basis.

If you are not satisfied for any reason, you are eligible for a full refund within 180 calendar days from your initial date of purchase. To request a refund, please contact our support team with your enrollment details.

Courses with Downloadable Materials

For courses that are primarily composed of pre-recorded, downloadable content (“Downloadable” or “Video Only” formats), refunds are handled as follows:

• A full refund can be requested within 30 days of purchase, provided that no more than 25% of the course materials have been downloaded or viewed.
• After 30 days, or if more than 25% of the content has been accessed, we cannot offer a refund for these formats.

How to Request a Refund

To initiate a refund, please email our support team at [email protected] with your order number and the reason for your request. Refunds will be processed back to the original payment method within 5-7 business days.

Contact Us

If you have any questions about our Refund Policy, please do not hesitate to contact us.